Enjoy free delivery for orders over 49$

Expect fast and discreet shipping

Unsure about the perfect gift? Choose Besollo Gift Card!

Customer Service Frequently Asked Questions: For your convenience, we've provided answers to some of our most-asked customer service related questions below.

Placing an order

How can I place an order?

To purchase a product, simply click on 'Add to Cart' next to the item you wish to buy. After selecting all your items, click on 'Proceed to Checkout' to enter the necessary details.

Select your preferred payment option. Upon placing your order, you'll receive a web confirmation number displayed at the top of the page. Additionally, an email confirmation will be sent to you automatically.

Does Besollo have a store I can visit to buy products?

Not at this moment. Besollo operates exclusively as an online e-commerce retailer. Our products are dispatched directly from our warehouse to our customers, and we do not have a physical store open to the public.

Can I place my order over the phone?

We require all orders to be submitted via our website, as we are unable to process orders over the phone.

How can I track my order once it's been shipped?

Once your order has been shipped, you will receive an email containing your tracking number and the details of the carrier. Additionally, you can track your item directly here for real-time updates on its delivery status.

How secure is my personal information when ordering from Besollo?

At Besollo, we prioritize the security of your personal information. All orders are processed through a secure server with advanced encryption technology to ensure that your personal details, including payment information, are protected. We adhere to strict privacy policies and do not share your information with third parties without your consent. Your safety and privacy are paramount to us throughout your shopping experience.

Do you offer gift cards?

Yes. Purchasing a gift card is a wonderful idea for giving flexibility and choice to your recipient. You can specify the amount and easily buy one here.

How frequently do you add new products to the website?

We update our product selection on the website every week to ensure a fresh and diverse range of options. To stay informed about our latest additions and updates, we recommend subscribing to our newsletter. Alternatively, you can explore our most recent products here.

Shipping & Returns

Do you ship internationally?

We currently only ship products to the United States and its territories.

How long will it take for my order to arrive?

Besollo works hard to get all orders processed and shipped same-day, as long as they are received by 12:00pm PST. Regardless, all orders received by Besollo are shipped within 24-48 hours. Shipment arrival time will depend on your location and the chosen shipping method. With Besollo, you can track your package at any time by using the tracking number provided with your shipping confirmation email.

Is my package shipped discretely?

All orders are shipped 100% discreetly using non-descript boxes with no identifying marks or branding.

Do you ship to military addresses?

Yes, we ship to all military addresses. Please be sure to select USPS Priority Mail for any packages that are being delivered to military addresses. We cannot ship to APO or FPO’s via UPS or FedEx.

Can I return my orders?

Due to the personal nature of the products we sell, we typically cannot accept returns or offer refunds. However, if the product you received is damaged ('damaged product') or not what you ordered ('incorrect product'), we will address these issues. Please read our return policy here. If your situation does not fall into these categories (i.e., the item is not damaged or not what you ordered), please fill out our return form here for further assistance."

Who is responsible for paying shipping costs?

All orders are shipped out F.O.B. San Fernando, CA. You are responsible to pay for all shipping charges associated with your order, unless you reach a promotional level of $49, in which case the shipping is on us.

How do I cancel my order or change the address?

Regrettably, once your order is processed, we are unable to cancel it. If you decide you do not want the order, we recommend marking the package 'Return to Sender' and refusing it upon delivery. Alternatively, you can return the unopened package to the carrier and inform them that you are refusing delivery.

Please be aware that all orders are considered as 'used' once the shipping box is opened, and our warehouse will not accept returns of opened packages. To ensure your return is accepted, it's crucial that the shipping box remains sealed.

What carries does Besollo work with?

Besollo currently offers shipping via USPS, UPS, FedEx and DHL eCommerce. We strive to provide the most secure and cost-effective options to our customers.

If I have further questions, could you please provide me with the appropriate contact information

Should you have any further inquiries, please feel free to reach out to us at contact@besollo.com, or engage with us through our live chat feature for immediate assistance.

Affiliate program

What is the Affiliate Program?

Our Affiliate Program is an opportunity for you to earn commission by promoting our products. When you refer a customer to us, and they make a purchase, you earn a percentage of the sale.

How do I join the Affiliate Program?

Joining is easy! Simply sign up through our affiliate program page. Once approved, you'll receive access to your unique affiliate link and marketing materials.

Who can become an affiliate?

Anyone with a platform to promote our products can join, whether you're a blogger, influencer, or content creator. We welcome individuals passionate about our brand.

Are there any restrictions on how I can promote the products?

Yes, we have guidelines to maintain brand integrity. These include restrictions on certain types of content and platforms. Full details are provided in our affiliate terms and conditions, which you can find on the affiliate sign-up page.

How much can I earn as an affiliate?

Earnings vary based on performance. We offer a competitive commission rate of 15% on every sale made through your affiliate link. Details on commission structure are available upon signing up.

18 U.S.C. 2257 Record Keeping Requirements Compliance Statement for SkinnyGoose OÜ:

In compliance with the Federal Labeling and Record-Keeping Law (18 U.S.C. 2257), SkinnyGoose OÜ certifies that all models present within our domain, besollo.com, were 18 years of age or older at the time of photography. All content and images on besollo.com fully comply with the requirements of 18 U.S.C. 2257 and associated regulations.

SkinnyGoose OÜ does not produce content and does not make any representations about the content on our website. The images of models seen on product covers or in video products offered on our site are produced by external companies, manufacturers, or studios.

SkinnyGoose OÜ does not maintain the original 2257 disclaimers for any models. We rely on assurances from the companies, manufacturers, or studios that supply the content we sell or advertise. These entities confirm that all models appearing on their product covers or in instructional videos are over 18 and that they maintain all appropriate 2257 disclaimers or equivalents.